Delight customers & grow your trades business! Learn expert strategies for customer experience optimization, from journey mapping to tech.

If you feel like your business is being tested—by economic uncertainty, rapid tech changes, or marketing overwhelm—you’re not alone. As the trades get more competitive and technology evolves, the gap grows between contractors who stay stuck and those who rise.
This week on Catalyst for the Trades, host Jennifer Bagley brings you a conversation packed with the mindsets and tactics that separate the best in the industry. Joined by Billy Gregus (owner of Integrity Refrigeration & A/C), Stephanie Allen (co-founder of Airworks and Just Start AI), and Vee Nettles (account manager at CI Web Group), this episode is a real-time look at why participation, operational discipline, and embracing new tools like AI are make-or-break for home service businesses right now.
Don’t expect theory. This is boots-on-the-ground advice from owners and experts in the trenches sharing what’s actually working and what you need to do to keep up.
Jennifer, Billy, Stephanie, and Vee show how the right mindset and a willingness to participate (not just pay for solutions) is the difference between mediocrity and exceptional growth. Whether you’re struggling to keep up, don’t know where to start with AI, or want more from your marketing investments, this episode gives you the blueprint.
If you want a business that thrives (not just survives) through industry shifts, you can’t just sit on the sidelines. Now’s the time to get involved in your marketing, lean into communities like Just Start AI, and start using new tools with intent. Listen to this episode for concrete tactics, accountability frameworks, and the mindset shifts that help you win week in and week out.
🎧 Don’t miss this conversation! Walk away with strategies and inspiration you can use today to level up your operation, your marketing, and your leadership.
Jennifer Bagley
Jennifer Bagley is the CEO and founder of CI Web Group, an AI-enabled marketing agency helping home service businesses achieve exceptional growth. With over 15 years of experience, she has led companies to significantly increase their leads and revenue through innovative strategies and emerging technologies. Her 12 Step Roadmap to Accelerated Results is a trusted framework for HVAC, plumbing, and electrical companies looking to expand their markets and achieve lasting success.
Chuck Staszkiewicz
Chuck is an accomplished entrepreneur and growth strategist, renowned for scaling All Hours Plumbing into a $20 million industry leader before its successful sale in 2023. A co-founder of The Opus & Golds Group, he helps companies grow through innovative strategies and operational excellence. Through his work, Chuck continues to inspire entrepreneurs to achieve their highest potential.
The trades industry is moving fast. If you’re not learning, you’re losing. Catalyst for the Trades gives you real strategies from real experts. No fluff, just what’s working.
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