Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.

If you feel like your business is being tested—by economic uncertainty, rapid tech changes, or marketing overwhelm—you’re not alone. As the trades get more competitive and technology evolves, the gap grows between contractors who stay stuck and those who rise.
This week on Catalyst for the Trades, host Jennifer Bagley brings you a conversation packed with the mindsets and tactics that separate the best in the industry. Joined by Billy Gregus (owner of Integrity Refrigeration & A/C), Stephanie Allen (co-founder of Airworks and Just Start AI), and Vee Nettles (account manager at CI Web Group), this episode is a real-time look at why participation, operational discipline, and embracing new tools like AI are make-or-break for home service businesses right now.
Don’t expect theory. This is boots-on-the-ground advice from owners and experts in the trenches sharing what’s actually working and what you need to do to keep up.
Jennifer, Billy, Stephanie, and Vee show how the right mindset and a willingness to participate (not just pay for solutions) is the difference between mediocrity and exceptional growth. Whether you’re struggling to keep up, don’t know where to start with AI, or want more from your marketing investments, this episode gives you the blueprint.

Discover how leading home‑service companies are leveraging AI, subscription models, and digital‑first strategies.
Learn why private equity, automation, and customer‑centric tech are reshaping the trades.

Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.

Learn how to build accountability in a trades business team with proven systems that cut turnover and boost profits.

Learn how to build systems in a trades business that do not depend on the owner with proven steps for scalable, owner-independent operations.