Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.
Scaling a home services business is tough. Doing it while staying true to your core values is even harder.
In this episode of Catalyst for the Trades, Jennifer Bagley sits down with Trey McWilliams, a third-generation business owner and the force behind McWilliams & Sons and Blue Cardinal Home Services Group. Trey shares the lessons he learned from growing a local business into a platform of brands that now spans across markets.
This is a real-world look at how to scale without losing your company’s soul.
Trey knows firsthand that rapid expansion can destroy a business if leadership, financial discipline, and team alignment aren't in place. His experience offers a clear roadmap for building a business that grows the right way.
1. Why Private Equity Isn’t Just About the Money
Trey explains how choosing the right investment partner can create long-term success, not just a short-term exit.
2. Financial Transparency Builds Stronger Teams
When employees understand the numbers, they make better decisions. Learn how Trey used financial literacy to build accountability across the company.
3. Hiring Leaders Early Pays Off Later
One of the biggest mistakes owners make is waiting too long to hire real leadership. Trey shares how to spot the right people and get them in place before you need them.
4. The Emotional Side of Scaling and Selling
Growth isn’t just a numbers game. Trey opens up about what it takes mentally and emotionally to navigate change and lead through major business transitions.
5. People-First Growth Is Possible
You don’t have to choose between culture and scale. Trey’s journey proves you can build a thriving company by staying committed to your team and values.

Discover how leading home‑service companies are leveraging AI, subscription models, and digital‑first strategies.
Learn why private equity, automation, and customer‑centric tech are reshaping the trades.

Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.

Learn how to build accountability in a trades business team with proven systems that cut turnover and boost profits.

Learn how to build systems in a trades business that do not depend on the owner with proven steps for scalable, owner-independent operations.