Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.

If you think roofing is just another trade, think again. The industry is evolving faster than ever—driven by technology, labor shortages, and new ways to compete. In this episode of Catalyst for the Trades, Jennifer Bagley sits down with Joel Viera, powerhouse leader from the Western States Roofing Contractors Association, to dive into the future of roofing and how the right connections and tech can set you up to win.
Joel pulls back the curtain on the Western Roofing Expo, one of the biggest, boldest regional events in the industry, and shares how roofers are adapting (and thriving) in the face of big shifts: AI, language barriers, workforce challenges, and rapid-fire innovation.
Joel has spent 25+ years at the center of roofing’s transformation. This conversation is a playbook for contractors and industry professionals who want to stay relevant, profitable, and ready for whatever comes next. Whether you’re a roofer, a trades entrepreneur, or considering adding roofing to your business, this episode shows you what’s working, what’s changing, and what you can do to get ahead.

Discover how leading home‑service companies are leveraging AI, subscription models, and digital‑first strategies.
Learn why private equity, automation, and customer‑centric tech are reshaping the trades.

Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.

Learn how to build accountability in a trades business team with proven systems that cut turnover and boost profits.

Learn how to build systems in a trades business that do not depend on the owner with proven steps for scalable, owner-independent operations.