Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.

What happens when three powerhouse women from septic, HVAC, and plumbing come together to talk AI, marketing chaos, and running businesses while raising families? You get raw insights, real wins, and a roadmap to staying ahead in the trades. This episode of Catalyst for the Trades is a must-listen.
Hosted by Jennifer Bagley, CEO of CI Web Group, this panel features:
They’re not just adapting to AI; they’re building businesses around it. And their stories are packed with lessons every trade business owner can use.
Why You Should Listen
This is a straight-shooting, real-world conversation with three women who are making change happen. You'll hear exactly how they’re navigating marketing, adopting AI, and managing people and growth—all without sugarcoating the challenges.
You’ll get:

Discover how leading home‑service companies are leveraging AI, subscription models, and digital‑first strategies.
Learn why private equity, automation, and customer‑centric tech are reshaping the trades.

Discover how the communication style of your technicians affects customer retention and learn proven strategies to boost loyalty and reduce churn.

Learn how to build accountability in a trades business team with proven systems that cut turnover and boost profits.

Learn how to build systems in a trades business that do not depend on the owner with proven steps for scalable, owner-independent operations.